Privacy Policy

Effective Date: August 1, 2026

Welcome to Goldbet Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services in New Zealand. By accessing or using Goldbet Casino, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Identity Information: name, date of birth, gender.
Contact Information: email address, postal address, phone number.
Account Information: username, password, account preferences.
Financial Information: payment details, transaction history.
Usage Data: IP address, browser type, device information, pages visited, time spent on our site.
Verification Information: documents required to verify your identity and age, such as passport or driver’s license.

2. How We Use Your Information

We use your personal information to:

Provide and maintain our services, including account management and customer support.
Process deposits, withdrawals, and other transactions.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations.
Improve our website, services, and user experience.
Send you promotional communications, offers, and updates (where you have consented to receive them).
Detect, prevent, and address fraud, security issues, and other illegal activities.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities, law enforcement agencies, or other government bodies as required by law or to protect our rights.
Third parties in connection with a merger, acquisition, or sale of assets, provided that the recipient agrees to protect your information in accordance with this Privacy Policy.

4. International Transfers

Your information may be transferred to and processed in countries outside New Zealand, including countries that may not have the same data protection laws. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory obligations.
Withdraw your consent to receive marketing communications at any time.
Complain to the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Goldbet Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Queen Street, Auckland 1010, New Zealand

For more information about your privacy rights in New Zealand, you may also contact the Office of the Privacy Commissioner at https://www.privacy.org.nz.